Terms and Conditions

In accordance with the operating standards set by the electronic money institution Alta Pay Group d.o.o., the following information is mandatory on our website:

1. Company Information

The following company details are transparently provided on this website:

  • Full legal name: TEHNO-PROGRES DOO

  • Company address: ŠUMADIJSKI TRG 6A

  • Activity and activity code: 4652 – Wholesale of electronic and telecommunications equipment and parts

  • Registration number: 07419724

  • Tax ID (PIB): 100570486

  • Website, phone number, and email: www.tehnoprogres.co.rs | +381(0)11 404 0433 | office@tehnoprogres.rs

2. Product and/or Service Description

Prices are displayed in USD for informational purposes only.
All payments are processed in Serbian Dinar (RSD) according to the official currency exchange rate on the date of the transaction.

3. Product Pricing

Product prices are shown in USD but will be converted into Serbian Dinar (RSD) at checkout, as required by law.

4. Currency Conversion Statement

All payments will be made in the local currency of the Republic of Serbia – Serbian Dinar (RSD).
The prices displayed in USD are for informational purposes only.
The amount charged to your payment card or account will be converted into your local currency at the exchange rate applied by the card organizations (Visa, Mastercard, etc.), which is unknown to us at the time of the transaction.
Due to possible currency conversion differences, there may be a slight discrepancy between the displayed price and the amount charged. Thank you for your understanding.

Important Notice:
At checkout, customers are clearly informed that the final payment will be made in RSD.

5. Contact Information

For any inquiries, complaints, or order cancellations, please contact us at:

6. Delivery Information and Possible Restrictions

We provide clear explanations regarding shipping methods, delivery times, and possible limitations, including customs procedures, export regulations, or other applicable laws affecting product shipment and distribution.

7. Complaint Policy

We explain the conditions under which customers may file complaints, request refunds, or cancel orders/services, including procedures, time limits, and any applicable fees.

8. Customer Privacy Protection

On behalf of LuxDubaiChocolate, we are committed to protecting the privacy of our customers.
We collect only essential information necessary to process orders and maintain communication.
Customers have the right to opt out of marketing communications at any time.
All customer data is securely stored and accessed only by authorized employees involved in order fulfillment.

9. Protection of Confidential Transaction Data

When entering payment card information, confidential data is transmitted securely via SSL encryption and PKI protocols.
The payment process is conducted exclusively through Alta Pay's secure gateway.
At no time do we have access to your payment card details.

10. Refund Policy

In the event of order cancellation or product return, refunds will be processed only to the original payment method used, which may include:

  • DINA Card

  • VISA

  • MasterCard

  • Maestro

  • American Express (Amex)

  • IPS Instant Payments

No cash or alternative refunds will be made.
Funds will be returned to the same card or account used for the original payment.
If the original account is closed, customers must provide an alternative account for the refund.

11. VAT and Tax Status

TEHNO-PROGRES DOO is a registered taxpayer in the Republic of Serbia.
All prices displayed on our website include VAT, in compliance with applicable legal regulations.

Customer Satisfaction Commitment

At Lux Dubai Chocolate, customer satisfaction is our top priority.
We stand behind the quality of our products and services and are committed to resolving any issues promptly and fairly.

How to File a Complaint

If you encounter any issues with your order (such as damaged, defective, or incorrect items), you may submit a complaint within 14 days of receiving the product.

To file a complaint:

  • Contact us via our Contact Us page.

  • Include your order number and a clear description of the issue.

  • We may request photos to facilitate a faster resolution.

Resolution Process

Once your complaint is received:

  • You will receive an acknowledgment within 1–2 business days.

  • We will review your case and may request additional details if necessary.

  • A resolution will be proposed, which may include a replacement, refund, or another corrective measure.

Legal Compliance

Our complaint handling policy complies with consumer protection laws applicable in Serbia and the European Union.
If a satisfactory resolution cannot be achieved, customers have the right to escalate the complaint to the relevant consumer protection authority.

Delivery of Goods

We offer worldwide shipping.
Orders are typically processed within 1–2 business days and dispatched via trusted international courier services.
Standard delivery times vary by destination, generally ranging between 7–14 business days.

Customers are responsible for providing complete and accurate shipping information.
We are not liable for delivery delays caused by incorrect addresses.

Delivery Restrictions

While we strive to ship globally, certain regions may be subject to restrictions due to local laws or courier limitations.
In the event that delivery to a particular location is not possible, customers will be promptly notified and issued a full refund.