Terms and Conditions

In accordance with the operating standards set by the electronic money institution Alta Pay Group d.o.o., the following information is mandatory on our website:

1. Company Information
The following company details are transparently provided on this website:

  • Full legal name: TEHNO-PROGRES DOO

  • Company address: SUMADIJSKI TRG 6A

  • Activity and activity code: 4652 - Trgovina na veliko elektronskim i telekomunikacionim delovima i opremom

  • Registration number: 07419724

  • Tax ID (PIB): 100570486

  • Website, phone number, and email: www.tehnoprogres.co.rs, +381(0)114040433, office@tehnoprogres.rs

2. Product and/or Service Description
Prices are displayed in USD for informational purposes only. All payments are processed in Serbian Dinar (RSD) in accordance with the official currency exchange rate on the date of transaction.

3. Product Pricing
Product prices are shown in USD, but are converted into Serbian Dinar (RSD) at the checkout as required by law.

4. Currency Conversion Statement
All payments will be made in the local currency of the Republic of Serbia – Serbian Dinar (RSD). The prices shown in other currencies are for informational purposes only. The amount charged to your payment card or account will be converted into your local currency at the exchange rate of the card organizations, which is unknown to us at the time of transaction. Due to currency conversion, there may be a slight difference in the final charged amount. Thank you for your understanding.

5. Contact Information
For any questions, complaints, or order cancellations, customers may contact us at:

  • Address: SUMADIJSKI TRG 6A

  • Phone: +381(0)114040433

  • Email: office@tehnoprogres.rs

6. Delivery Information and Possible Restrictions
We provide a clear explanation of the shipping process, delivery times, and any limitations, including customs, export regulations, or other relevant legal provisions that may affect shipping and product distribution.

7. Complaint Policy
We clearly explain the conditions under which customers may file a complaint, request a refund, or cancel a service/order, including the procedure, time limits, and any applicable fees.

8. Customer Privacy Protection
On behalf of LuxDubaiChocolate, we are committed to protecting the privacy of our customers. We collect only essential customer data required to process orders and maintain communication. Customers have the right to opt out of marketing communications at any time. All customer data is securely stored and accessible only to employees who need it for service fulfillment.

9. Protection of Confidential Transaction Data
When entering payment card details, the confidential information is transmitted securely using SSL encryption and PKI protocols. The entire payment process is handled by the Alta Pay secure gateway. At no time are payment card details available to our system.

10. Refund Policy
In the case of order cancellation or product return, refunds will be issued exclusively via the same method used for payment: DINA, VISA, MasterCard, Maestro cards, or IPS instant payments. No cash or alternative refunds are allowed. Funds will be returned to the same card/account used for the original payment. If the original account is closed, the customer must provide an alternative account for the refund.